We keep this simple. Here is how billing, cancellation, and refunds work for our website and managed IT plans.
Website plans
Setup fee. The one-time setup fee is non-refundable once we begin building. We start as soon as we receive your content.
Recurring fees (monthly or yearly). You can cancel at any time. Service continues until the end of the period you have paid for, and you will not be charged again. We do not prorate partial periods.
Announcements. $100/month, no setup, cancel anytime — you are only charged for the months your site is live.
Managed IT plans
Plans are month-to-month. Cancel with 30 days' written notice.
Any one-time onboarding or setup cost is non-refundable once work has begun.
Consulting
A paid consulting session is non-refundable once the session has taken place, or if you cancel within 24 hours of the scheduled time.
How to cancel or request a refund
Email [email protected] from the address on your account and tell us the plan and your decision. We will confirm in writing and stop any future charges.
Payments
Payments are processed securely by Stripe. Card disputes follow Stripe's terms and your card network's rules.
Cancellations take effect at the end of the period you have already paid for. There is no penalty for cancelling — you simply will not be charged for the next period.