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Okonkwo-Whitfield, R. — operations ledger Ref. RW-2026 · London / Lagos
Ruth Okonkwo-Whitfield

Ruth Okonkwo-Whitfield

Chief Operating Officer · Meridian Health Group

I build the operating systems that let clinical and customer teams do their best work. Fifteen years across healthcare, logistics, and the unglamorous machinery in between — currently running a 400-person organisation from London.

[email protected] · LinkedIn · Writing index

01 Entries — Experience

2022 – PRESENT

Chief Operating Officer

Meridian Health Group · London

Owns P&L-adjacent operations for 11 clinics and the central platform team. Cut patient wait times 31% in two years; restructured the supplier stack and saved £2.1M annually without touching clinical staffing.

2018 – 2022

Director of Operations

Halcyon Logistics · London / Lagos

Built the West Africa operations desk from zero to a 90-person team. The Lagos depot model I designed is now the template for three new markets.

2012 – 2018

Operations Manager

FirstBench Retail Group · London

Ran store operations for 24 locations. Learned the durable lesson of the job: a good process is one your staff can run while you’re not in the room.

2012

MBA, Operations

Imperial College Business School

02 Balance — at a glance

400+
People led
11
Sites operated
£2.1M
Saved / year
31%
Faster waits

03 Notes — writing

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