2022 – PRESENT
Chief Operating Officer
Meridian Health Group · London
Owns P&L-adjacent operations for 11 clinics and the central platform team. Cut patient wait times 31% in two years; restructured the supplier stack and saved £2.1M annually without touching clinical staffing.
2018 – 2022
Director of Operations
Halcyon Logistics · London / Lagos
Built the West Africa operations desk from zero to a 90-person team. The Lagos depot model I designed is now the template for three new markets.
2012 – 2018
Operations Manager
FirstBench Retail Group · London
Ran store operations for 24 locations. Learned the durable lesson of the job: a good process is one your staff can run while you’re not in the room.
2012
MBA, Operations
Imperial College Business School